Last Updated: May 8, 2026

Welcome to the Sub-Zero Group, Inc. website https://www.subzero-wolf.com (the “Site”). We are the manufacturers of Sub-Zero, Wolf, and Cove brand appliances (collectively, the "Company," “we,” or “us”). We have created the Site to provide you with information about our products and services.  If you are using a smart appliance in connection with the Sub-Zero Group Owner’s App, please also review our Connected Appliance Terms of Use (“Connected Terms”).

THESE TERMS OF USE (“TERMS”) GOVERN YOUR ACCESS TO AND USE OF THE SITE, THE CONTENT AND ANY ACCOUNT YOU CREATE.  PLEASE READ THESE TERMS CAREFULLY.  BEFORE YOU ACCESS OR USE THE SITE AND THE CONTENT, YOU MUST CONSENT TO THESE TERMS.  BY AGREEING TO THESE TERMS, YOU ARE ENTERING INTO A BINDING AGREEMENT WITH US.  IF YOU DO NOT AGREE TO THESE TERMS, YOU MAY NOT USE THE SITE OR THE CONTENT.

ARBITRATION NOTICE; CLASS WAIVER; WAIVER OF TRIAL BY JURY.

THESE TERMS CONTAIN A MANDATORY MUTUAL ARBITRATION AGREEMENT TO RESOLVE DISPUTES BETWEEN US RELATED TO THE SITE.  UNDER THE ARBITRATION AGREEMENT, WE BOTH AGREE TO RESOLVE DISPUTES BETWEEN YOU AND US BY BINDING ARBITRATION ON AN INDIVIDUAL BASIS.  YOU UNDERSTAND THAT YOU AND THE COMPANY ARE GIVING UP THE RIGHT TO BRING OR PARTICIPATE IN A CLASS ACTION OR MASS ARBITRATION, THE RIGHT TO A COURT PROCEEDING, AND THE RIGHT TO A JURY TRIAL BY AGREEING TO THIS ARBITRATION AGREEMENT.  FOR MORE INFORMATION, CLICK HERE[ET1]  TO READ THE ARBITRATION PROVISIONS IN SECTION 13 OF THESE TERMS.

COOKIES, PIXELS, SESSION REPLAY AND OTHER TRACKING TECHNOLOGIES (ADTECH)
WE USE COOKIES, PIXELS, AND OTHER TRACKING TECHNOLOGIES (“ADTECH”) ON OUR SITE.  WE USE ADTECH TO COLLECT AND PERFORM DATA ANALYTICS, TO RECORD HOW YOU INTERACT WITH THE SITE AND OUR CONTENT AND TO SERVE YOU WITH TARGETED ADVERTISEMENTS. BY VISITING AND USING OUR SITE, YOU ARE CONSENTING TO OUR USE OF ADTECH ON THE SITE AND UNDERSTAND AND AGREE THAT WE MAY SHARE PERSONAL INFORMATION ABOUT YOU THAT WE COLLECT THROUGH ADTECH WITH OUR THIRD-PARTY ADVERTISING AND ANALYTICS PARTNERS.

FOR MORE INFORMATION ABOUT HOW WE USE ADTECH, PLEASE SEE OUR PRIVACY POLICY.

1. ELIGIBILITY TO USE THE SITE
   To use our Site, you must be at least 18 years old or the age of majority where you live. If you are below the age of majority, then you are not eligible to use the Site.
2. OUR PRIVACY PRACTICES
   We respect the privacy of our website visitors.  We may collect certain personal information from or about you, including when you use our Site or otherwise interact with us. Please see our Privacy Policy to learn more about our privacy practices. https://www.subzero-wolf.com/legal/general-privacy-policy
3. SITE ACCESSWe provide the Site and its Content for general informational purposes and for the convenience of our visitors, customers, business partners, service providers, employees and job applicants. The Site contains information about our products and services, how to purchase our products and product support, provides resources for trade professionals, allows you to find information regarding product support, and helps you learn about the installation, care, use and maintenance of your appliances. We reserve the right to suspend, restrict or terminate all or a portion of the Site or your access to, or use of the Site, including your Account, at any time, without prior notice.
4. OWNERSHIP AND USE OF THE SITE AND CONTENT; INTELLECTUAL PROPERTY RIGHTSThe Site and all of its content, features, and functionality (including but not limited to all information, software, text, displays, images, drawings, designs, software applications, videos and audio, photographs, graphics, messages, postings, files, documents, and other materials, including the design, selection, and arrangement of the Site) (“Content”) are owned by the Company or its licensors.  The Site and its Content are subject to certain copyright, trademark, patent, trade secret or other intellectual property rights (“Intellectual Property Rights”) throughout the US and the world.
   
   We permit you to view and download certain Content from the Site for your personal, non-commercial use only, subject to these Terms. Unauthorized use of the Site or its Content may violate our Intellectual Property Rights or the Intellectual Property Rights of others.
5. TRADEMARKS
   We hold a number of registered trademarks and service marks throughout the world, including but not limited to: Wolf, Wolf & Design, Wolf Gourmet, W & Design, Cove, the color red as applied to cooking appliance knobs, Sub-Zero, Sub-Zero & Snowflake Design, Sub-Zero Care Plus, Dual Refrigeration, Constant Care, and The Living Kitchen (“Company Marks”). The Company Marks may only be used with the prior express written permission of the Company. You have no right to use any Company Marks or those of any other entity by virtue of your use of this Site.
6. YOUR ACCOUNT AND SECURITY CODESYou can create a user account (“Account”) when using our Site. If you choose to create an Account and register with our Site, you will be asked to provide certain information.
   
   If you choose, or are provided with, a password or any other security codes or questions (“Security Codes”) when creating or using an Account, you agree to keep the Security Codes strictly confidential and agree not to disclose the Security Codes to any other person. We ask that you immediately notify us if you become aware of any unauthorized access to or use of your Security Codes or your Account. You should use particular caution when accessing your Account from a public or shared electronic device so that others may not view or record your Security Codes or Personal Information. We reserve the right to disable any Security Codes at any time in our sole discretion.
7. ACCEPTABLE USE POLICYAs a visitor to or user of this Site, you agree to comply with the following obligations:
   A.    Compliance with Laws.  You may only access and use the Site, your Account and Content in compliance with applicable international, federal, state, and local laws, rules, and regulations, including any export laws (“Applicable Laws”).  You may not use the Site to perpetrate a fraud or engage in any unlawful activity.
   
   B.    Protection of Intellectual Property Rights.  You will not infringe or misappropriate the Intellectual Property Rights of the Company or any third-party when using the Site or its Content. You may not use the Content on any other website, social media site, or networked computer environment (such as an intranet or extranet) without the prior written permission of the Company, which may be granted or denied in the Company’s sole discretion. You agree not to remove any copyright or other notices from any Content.
   1. C.    No Use with AI. You are prohibited from using or incorporating the Content into any artificial intelligence (“AI”) tool or technology, including but not limited to any large learning model, data training model, algorithmic software program, data set, AI model or generative AI tool for any purpose.
      
      D.    No Scraping.  You are prohibited from accessing the Site, including its Content and your Account with any robot, spider, web crawler, extraction software, deep- link, script, service, scraping tool, or any other manual or automated process or device, including to scrape, extract, gather, copy, monitor or retrieve Content from the Site.
      
      E.    Be Truthful and Honest.  You must only submit information that is truthful and accurate when using the Site.  You may not misrepresent your affiliation with the Company or any third party, and you may not commit fraud or falsify information in connection with your use of the Site, including your Account or the Content.
      F.     Protection of Personal Information.  In using the Site, you will not disclose any Personal Information or image of another individual without that person’s prior written consent or, in the case of minors, without the prior written consent of their parent or legal guardian.
      G.    No Impersonations.  You may not impersonate or attempt to impersonate another user or person when using the Site, the Content or your Account.

USER SUBMISSIONS

In providing submissions or posting content to our Site, you represent and warrant to Company that you own or have the legal right to use such content, that the content is true and accurate, and that such content will not cause harm to any third party. Any material, information, idea or content you transmit to or post on this Site (“User Submission”) will be treated as non-confidential and non-proprietary. By providing any User Submission, you grant Company, its affiliates, and service providers, and each of their and our respective licensees, successors and assigns, the right to use, reproduce, modify, perform, display, distribute or disclose to third parties any such User Submissions for any purpose. The Company, its affiliates and service providers may share your User Submissions for any purpose whatsoever, including, but not limited to, developing, manufacturing, advertising and marketing our products and services. We assume no responsibility for reviewing unsolicited ideas for our business, such as product or advertising ideas. By submitting any User Submissions to our Site, you waive any right to compensation of any type for such User Submissions.

POSTING ON THE SITE

Users are prohibited from:

1. Posting or transmitting to or from this Site any unlawful, fraudulent, threatening, libelous, defamatory, obscene, scandalous, inflammatory, objectionable, abusive, pornographic, or profane content, or any other content that could give rise to any civil or criminal liability as determined in the sole discretion of Company.
2. Posting any content that is confidential, proprietary, invades the privacy or publicity rights of others or violates the Intellectual Property Rights of any third party. You agree to indemnify the Company for any and all damages resulting from your User Submissions that violate these Terms of Use. The Company reserves the right to prohibit further User Submissions by any user for violation of these Terms of Use.

PROHIBITED USES OF THE SITE

As a user of this Site, you agree not to:

1. use the Site in any manner that could disable, overburden, damage, or impair the Site or its functionality or interfere with any other party’s access to or use of the Site;
2. use any automatic device, process or means to access the Site for any purpose, including monitoring or copying any material on the Site; attempt to gain unauthorized access to, interfere with, damage or disrupt any part of the Site, the Site’s server, or any server, computer or database connected to the Site;
3. use any device, software or routine that interferes or attempts to interfere with the proper functionality of the Site;
4. use the Site for sending spam;
5. provide content or introduce any virus, Trojan horse, worm, or other malware which is malicious or technologically harmful;
6. attack the Site via a denial-of-service attack or distributed denial-of-service attack; or
7. otherwise attempt to interfere with the content or proper functionality of the Site.

COPYRIGHT LAW VIOLATIONS

We respect the Intellectual Property rights of others and are committed to comply with the copyright laws. We comply with the Digital Millennium Copyright Act (“DMCA”) and will promptly investigate any claims of copyright infringement upon receipt of a notice (“Notice”).

If you believe your copyright or the copyrights of a third party are being infringed because of content on our Site, you must promptly provide a Notice to our Designated Agent for this Site at the contact information and following the procedures set forth below:

Email: generalcounsel@subzero.com

Phone: 608-270-3378

To be effective, your Notice must

(i) be in writing, (ii) be provided to our agent, and (iii) include substantially the following:

1. physical or electronic signature of the holder of the copyright (or such holder’s authorized agent);
2. A description of the work claimed to have been infringed, or if multiple copyrighted works at our Site are covered by a single notification, a representative list of such works;
3. A description of the material that is claimed to be infringing or to be the subject of infringing activity that is reasonably sufficient to permit us to locate the material;
4. Information reasonably sufficient to permit us to contact you, such as an address, telephone number, and e-mail address;
5. A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
6. A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Upon receipt of your DMCA Notice, we will investigate and remove the allegedly infringing content, in our sole discretion.

LINKS TO OTHER WEB SITES

Links to third party websites from our Site are provided solely as a convenience to our customers. If you use these links, you will leave this Site. The Company has not reviewed those third party websites, does not control and is not responsible for any of those websites or their content. The Company does not endorse or make any representations about such third party websites, or any information, software, content or other products or materials available on those third-party websites. If you decide to access any of the third party websites linked to this Site, you do so entirely at your own risk.

"AS-IS" CONTENT/WARRANTY DISCLAIMERS

THE CONTENT PROVIDED ON THIS SITE IS PROVIDED ON AN "AS-IS" AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND. THE COMPANY EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY TO THE FULLEST EXTENT PERMISSIBLE BY LAW. COMPANY FURTHER MAKES NO WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, SECURITY, RELIABILITY, QUALITY, OR AVAILABILITY OF THE CONTENT.

THE CONTENT MAY BE OUT OF DATE, AND THE COMPANY MAKES NO COMMITMENT TO UPDATE THE CONTENT. CONTENT AVAILABLE ON THIS SITE MAY REFER TO PRODUCTS OR SERVICES THAT ARE NOT AVAILABLE IN YOUR COUNTRY OR LOCAL AREA. CONSULT THE COMPANY DIRECTLY FOR INFORMATION REGARDING THE PRODUCTS AND SERVICES THAT ARE CURRENTLY AVAILABLE TO YOU.

WE CANNOT AND DO NOT GUARANTEE OR WARRANT THAT THIS SITE WILL BE FREE OF VIRUSES OR OTHER MALWARE OR DESTRUCTIVE CODE. THE COMPANY WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, VIRUSES, OR OTHER HARMFUL MATERIAL DUE TO YOUR USE OF THE SITE OR ANY SERVICES OR PRODUCTS OBTAINED THROUGH THE SITE. THE COMPANY EXPRESSLY DISCLAIMS ANY AND ALL LIABILITY FOR THE CONTENT OR ANY OMISSIONS FROM THIS SITE, INCLUDING ANY INACCURACIES, ERRORS, OR MISSTATEMENTS IN SUCH CONTENT. WE ARE NOT RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA RESULTING FROM YOUR USE OF THE SITE, POSTING OF CONTENT OR YOUR DOWNLOAD OF CONTENT FROM THE SITE.

LIMITATION OF LIABILITY; CONSEQUENTIAL DAMAGES EXCLUSION

IN NO EVENT SHALL THE COMPANY, ITS SUPPLIERS, AFFILIATES, LICENSORS, OR OTHER THIRD PARTIES BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DAMAGES OF ANY KIND ARISING OUT OF OR IN CONNECTION WITH YOUR USE, INABILITY TO USE, OR THE RESULTS OF YOUR USE OF THIS SITE OR ANY OF ITS CONTENT, ANY WEBSITES LINKED TO THIS SITE, OR THE MATERIALS OR INFORMATION CONTAINED AT ANY OR ALL SUCH SITES, INCLUDING, WITHOUT LIMITATION, ANY INDIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO THOSE DAMAGES RESULTING FROM LOST PROFITS, LOST REVENUE, LOST DATA, BUSINESS INTERRUPTION, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, OR LOSS OF GOODWILL, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IF YOUR USE OF THE CONTENT FROM THIS SITE RESULTS IN THE NEED FOR SERVICING, REPAIR OR CORRECTION OF YOUR APPLIANCES OR YOUR ELECTRONIC DEVICE’S HARDWARE, SOFTWARE, SYSTEM OR DATA, YOU WILL BE RESPONSIBLE FOR ALL SUCH COSTS. YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE SITE, SITE-RELATED SERVICES AND/OR HYPERLINKED WEBSITES IS TO STOP USING THE SITE AND/OR THOSE SERVICES.

INDEMNIFICATION

You agree to defend, indemnify, and hold harmless the Company, its affiliates, licensors and services providers, and their respective officers, directors, employees, contractors, agents, suppliers, successors and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable attorney’s fees) arising out of or related to your violation of these Terms of Use or your use of the Site, or its Content including but not limited to your User Submissions.

APPLICABLE LAWS

These Terms of Use are governed by the laws of the State of Wisconsin, without reference to its conflicts of law principles. Any lawsuit, or other legal proceeding arising out of, or related to, the subject matter of these Terms, the use of the Site or the Content shall be instituted exclusively in the federal courts or state courts in Wisconsin with jurisdiction in Fitchburg Wisconsin. We also retain the right to bring any suit, action or proceeding against you for breach of these Terms of Use in your country of residence or any other relevant jurisdiction. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.

This Site is administered by the Company based in Fitchburg, Wisconsin. The Company makes no representation that materials at this Site are appropriate or available for use outside the United States, and access to them from territories where their contents are illegal is prohibited. You may not use or export or re-export the content at this Site or any copy or adaptations in violation of any applicable laws or regulations including without limitation U.S. export laws and regulations. If you choose to access this Site from outside the United States, you do so-on your own initiative and are responsible for compliance with applicable local laws.

FORWARD LOOKING STATEMENTS

The Site may contain forward-looking statements regarding the Company's business, customers, partners, future products and services or other factors that may affect future earnings or financial results. Such statements involve risks and uncertainties, which could cause actual results to vary materially from those expressed in or indicated by the forward-looking statements. Examples of these risks include competitive service and product offerings, and lack of market acceptance.

GENERAL

No waiver by the Company of any term or condition set forth in these Terms of Use shall be deemed a waiver of such term or condition or any other term or condition, and any failure of the Company to assert a right under these Terms of Use shall not constitute a waiver of such right. If any provision of these Terms of Use is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of these Terms of Use will continue in full force and effect. These Terms of Use and our Privacy Policy constitute the sole and entire agreement between you and the Company with respect to your use of the Site and supersede all prior and contemporaneous understandings, agreements, representations and warranties.

Last Modified: April, 2016