Topics:

• No response when pressing buttons on a control panel or touch pad
• Touch control does not respond
• Oven, Range, or Cooktop does not work when pushing buttons
• Wolf product will not change when keys are pressed

Cause:

• Improper use
• Unit in Sabbath Mode
• Problem with control panel or touch pad
• Unit in lock mode

Troubleshooting:

If a Wolf product control panel or touch pad is not working, use this product-specific information to troubleshoot the issue first.

Ranges:

• Dual Fuel Range Control Unresponsive
• Induction Range Control Unresponsive

Cooktops and Module Cooktops:

• CI Induction Cooktop Control Unresponsive
• CE Electric Cooktop Control Unresponsive
• Specialty Module Cooktop Control Unresponsive

Ovens:

• E Series Oven Control Unresponsive
• 24" E Series Oven Control Unresponsive
• M Series Oven Control Unresponsive
• Convection Steam Oven (Touch Control) Unresponsive
• Speed Oven Control Unresponsive

Microwaves:

• MD Drawer Microwave Control Unresponsive
• MDD Drop-Down Door Microwave Control Unresponsive
• MC24 Convection Microwave Control Unresponsvie
• MS24 Standard Microwave Control Unresponsive

Other Appliances:

• V Series Cooktop Ventilation Control Unresponsive
• Warming Drawer Control Unresponsive
• CW24 Cup Warming Drawer Control Unresponsive
• EC24 Coffee System Control Unresponsive
• VS24 Vacuum Seal Drawer Control Unresponsive

General Wolf Controls Troubleshooting

1. Use the pad or tip of the finger and not the fingernail to press the buttons.
   • The touch pads respond to reverse magnetism in a person’s fingertips.
   • Sometimes, if fingertips are very cold, warming the hands before attempting to press buttons will help the touch pad respond to the input.
2. Make sure hands are clean when using controls.
3. Make sure unit is not in Sabbath Mode.
4. The control panel may need to reboot. Turn the circuit breaker off for 30 seconds, then turn it back on, and retry.
5. See also:
   • Electric Oven Beeping or Chiming
   • Electric Oven Light Bulb Replacement
6. If these steps do not resolve the issue, no further troubleshooting advice is available. Contact Factory Certified Service to schedule an appointment for repair.