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Sub-Zero Group Owner's App Stuck Loading Appliance

Topics:

  • Sub-Zero Group Owner’s App loads appliances sometimes but does not at other times
  • Loading error periodically
  • Diagnostics dashboard indicates service connected diagnostics check points good

Cause:

  • Wi-Fi connection poor

Troubleshooting:

  1. Refer to the troubleshooting steps in Connected Appliance Connectivity Troubleshooting.

Loading appliance screen

For further assistance, contact the Sub-Zero Customer Care Team at (800) 222-7820, Monday-Friday, 8:00 a.m. - 5:00 p.m. CST.

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